1. Introduction
Welcome to Butterflies Montessori
We are committed to providing excellent service and support through WhatsApp. This policy outlines how we use WhatsApp for communication with our customers, ensuring a secure and professional interaction.
2. Contact Information
Business Hours:
We are available to assist you via WhatsApp from Monday to Friday, 9 AM to 6 PM. Messages sent outside these hours will be addressed on the next business day.
Response Time:
Our goal is to respond to your WhatsApp messages within 24 hours during business hours.
3. Communication Guidelines
Appropriate Use:
- Customer Support: Use WhatsApp for inquiries related to products, services, and order status.
- Order Assistance: Get help with placing, tracking, or modifying orders.
- Feedback: Share your feedback or concerns about our services.
Prohibited Use:
- Unsolicited Promotions: We do not send unsolicited marketing messages.
- Spam: Avoid sending repetitive or irrelevant messages.
- Personal Information Requests: We will not ask for sensitive personal information such as passwords or financial details.
Language and Tone:
We use clear, polite, and professional language in all communications. Our aim is to ensure that our interactions are helpful and respectful.
4. Privacy and Data Security
Data Protection:
We adhere to GDPR/CCPA guidelines to protect your personal information. Your data is used solely for providing customer support and will not be shared with third parties without your consent.
Confidentiality:
Your conversations with us are confidential. We do not disclose any details of your communications without your explicit permission.
5. Content Policy
Messages:
- Customer Inquiries: We provide detailed responses to your questions about products, services, and policies.
- Support Updates: We will inform you about the status of your requests, including order updates or resolution of issues.
- Informative Content: Occasionally, we may share relevant updates or information about our services, but only if it is pertinent to your inquiry.
Promotions:
Promotional messages will only be sent if you have opted in to receive them. You can unsubscribe from promotional messages at any time by replying with “STOP” or contacting us directly.
6. Account Security
Access:
Only authorized team members have access to our WhatsApp Business account. We regularly review access permissions to ensure that only necessary personnel can view and respond to messages.
Account Protection:
We use strong passwords and two-factor authentication to secure our WhatsApp Business account from unauthorized access.
7. Customer Rights and Responsibilities
Rights:
- Data Access: You can request a copy of the information we have on file about you.
- Data Deletion: You may request the deletion of your personal data from our records.
Responsibilities:
- Accuracy: Ensure that the information you provide via WhatsApp is accurate and up-to-date.
- Respect: Communicate respectfully and avoid sending abusive or offensive messages.
8. Changes to the Policy
Policy Updates:
We may update this policy from time to time. Any significant changes will be communicated to you via WhatsApp or through our website. Please review the policy periodically to stay informed.
9. Contact for Questions
Support:
For any questions or concerns regarding this policy, please contact us at 78292 22929. We are here to assist you!